Shipping Policy

Order Processing

Orders are reviewed and prepared after payment is confirmed. Processing times may vary during launches, sales, holidays, or periods with high order volume.

If an item in your order needs additional confirmation, we may contact you using the email or phone number provided at checkout.

Delivery Times and Fees

Available shipping methods, delivery estimates, and shipping fees are shown during checkout before you complete your order. Delivery times begin after your order has been processed, not immediately after the order is placed.

Please make sure your shipping address is complete and accurate. Delivery may be delayed by incorrect addresses, unavailable recipients, courier disruptions, customs checks, weather, or other events outside the store control.

Tracking Your Order

When tracking is available, your tracking information will be shared after your order has been dispatched. Tracking updates may take some time to appear after the courier receives the parcel.

Delayed, Missing, or Damaged Packages

If your order has not arrived within the expected timeframe, or if your package arrives damaged, contact us as soon as possible with your order number and clear details so we can help investigate.

For damaged deliveries, please keep the packaging and take clear photos before disposing of anything.